All complaints taken seriously:
Apart from 1 Call ASAP’s exceptionally stringent accreditation process, the 1 Call contractors are kept on their toes by the operation centre staff, who constantly monitor their performance.
In the instance where a complaint has escalated to management level, there are procedures as per our terms and conditions (signed by every contractor) that we adhere to:
The contractor concerned will be offered the opportunity to either:
The customer complains again:
An assessor is elected to site visit at the customer's soonest convenience, an assessment and subsequent written report will be compiled and the findings will be final.
In more than eighty five percent of cases in the last four years, the contractor has been at fault and has paid the assessor's call out fee.
However, there are times where a client is deemed to be unreasonable and the call out fee has been for their account.
The report will specify what is required to rectify the work. Often the contractor is instructed to leave the site and 1 Call will introduce a replacement, usually within the budget available if the funds have been controlled correctly.
Each and every complaint is assessed on its own merits and the findings made available to both parties.
1 Call boasts a non-resolved complaint rate of just over half a percent – outstanding statistics by anyone’s standards.
So please remember - always stay in financial control of your project all the way.
The Milnerton area has, in recent years, developed into an upmarket area with shopping malls, medical services and schools. Young couples have purchased homes or built them from scratch. Plumbers in Milnerton have established themselves firmly in the area to serve the needs of the community. It is a wise move to ensure that you have the telephone number of a reliable plumber close at hand for those inevitable plumbing emergencies that can occur when you least expect them. Homeowners are not usually willing to get their hands dirty and things like blocked plumbing drains can cause a terrible mess. It makes much more sense to have an expert plumber come in with the proper equipment and advice. Always ask questions and try to build up your own knowledge about how to prevent these plumbing incidents from happening again. Some of the older houses still have the original toilet and basin plumbing. These can easily be converted into more modern units at a reasonable cost. Bathrooms can become more useful by adding a shower or replacing the bath completely with a large shower area incorporating seating. It makes sense to prepare for all eventualities such as ensuring your home is a safe and welcoming place for everyone that visits, including your elderly relatives. A few strategically placed handles will come in handy but need to be positioned by a plumber so that the holes can be drilled without fear of damaging the pipes.
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How do you go about finding a plumber in Milnerton ? The best way is to use our website as we have plumbers listed with us who are based in Milnerton. They will come out to you to provide you with a quotation. All the quotations are processed through us so we keep an eye on things. Once the job is completed we will also get in touch with you to see if you were satisfied with the whole process and the results. This way we ensure that we have only the top plumbers in Milnerton quoting on jobs for our customers. We hope to give you the opportunity to choose from more than just one quote where possible – so you can get the job done at the right price as well. To get a quote from plumbers in milnerton – simply fill in our quote request form which can be found on this website – just click on the second button above and fill in your details and we will get back to you ASAP ! If we cannot get a quote for you right away from a plumber in milnerton then we will get quotes from plumbers who also cover the area so no matter how we do it we got you covered.